IT Services Management System (ITSM)

The ITSM system enhances IT service management efficiency by offering tools to design workflows, manage teams, and assign tasks. It centralizes service requests through a Helpdesk, adhering to Service Level Agreements (SLAs), and manages related reports to ensure beneficiary satisfaction. The system addresses recurring issues through Problem Management and optimizes resource allocation and cost management with Asset Management. It also integrates with other systems like Enterprise Architecture and asset discovery platforms.